Amazon appeal evidence checklist: what to attach by violation type
A strong Plan of Action with the wrong attachments still gets rejected. Here is exactly what to include, organized by the violation type named in your notice.
Reviewers weigh the Plan of Action text against the documents attached to it, and a well written appeal without the matching evidence often gets sent back regardless. The evidence expectations below align with the requirements described across Amazon's Seller Code of Conduct and its category specific policies.
Quick answer
Every appeal benefits from invoices and a clear timeline. Beyond that, the specific documents needed depend entirely on the violation type, IP complaints need authorization proof, inauthentic complaints need sourcing invoices, and performance metric violations need process documentation rather than invoices at all.
Documents every appeal should include
- A clear timeline of the relevant dates, when the issue occurred, when you discovered it, and when you corrected it.
- Any prior correspondence with Amazon, a supplier, or a rights owner related to the specific case.
- The complete original notice text, since some notices contain contact details or case references not visible elsewhere in your account.
IP and trademark evidence
- Invoices from an authorized distributor showing the exact product and quantity.
- A license or authorization letter for the brand or design in question.
- Clear images of the product and packaging as received.
- A retraction confirmation from the rights owner, if one has been obtained.
Inauthentic and dropshipping evidence
- Supplier invoices covering the relevant quantity and date range.
- A written supplier agreement addressing packaging and documentation requirements, where relevant.
- A photo of a compliant packing slip, invoice, and outer packaging for dropshipping cases specifically.
- FBA inventory settings showing whether commingled inventory was in use for inauthentic complaints tied to that program.
Performance metric evidence
Order Defect Rate, valid tracking rate, and similar metric violations rarely need invoices at all. Instead, reviewers look for internal process documentation, a corrected quality control step, a new carrier agreement addressing tracking rate, or a specific batch or supplier identified as the source of the defect pattern.
Attaching too much can slow the review down as much as too little
Include only documents directly relevant to the specific violation named in your notice. Unrelated invoices or a full sourcing history for products not named in the complaint add noise a reviewer has to sort through rather than strengthening the case.
Formatting and naming your attachments
Name each file descriptively, invoice_march2026.pdf rather than scan001.pdf, and keep the total attachment count focused on what the violation actually requires. If you are not sure which evidence applies to your specific case, Appeal Edge's plan of action writing service reviews your notice and documents together before you submit. For a worked root cause section to pair with this evidence, see Amazon plan of action root cause: worked examples by violation type.
Frequently asked questions
How many documents should I attach?
As many as are directly relevant to the specific violation, and no more. A focused set of documents is easier for a reviewer to weigh than a large, unsorted batch.
Do I need an invoice for a performance metric violation?
Usually not. Metric violations like Order Defect Rate typically need process documentation instead, not sourcing invoices.
Should I attach screenshots or the original files?
Original files or clear, uncropped scans are preferred over screenshots, since they are easier for a reviewer to verify.
What if I do not have every document listed for my violation type?
Submit what you have and address the gap directly in your Plan of Action text, rather than leaving it unmentioned.
Talk to a specialist
Not sure what to attach to your appeal?
Send us your notice. We will tell you exactly which documents your specific violation type requires.
Confidential. No charge to review. No obligation.
Or scan your notice free and see the violation type before you talk to anyone.
Free tool
Or scan your notice first.
Paste your suspension notice below, or upload it. Our system reads it the way our specialists do and tells you what your appeal actually needs.
Your case type, evidence checklist, and next steps will appear here once you analyze your notice.
Reading your notice.
What your appeal will need
Why this case is hard to win alone
Want a specialist to take it from here
The form below already has what we just found. Add anything else and send it, nothing to retype.